The Quality Assurance Analyst is responsible for monitoring customer interactions to ensure the highest standards of service at Copallyt. You will review recorded calls, chats, and emails to assess agent performance, provide feedback, and recommend areas for improvement. Your work helps ensure that customers receive consistent and high-quality support.

As the Team Supervisor at Copallyt, you will oversee a group of customer service representatives, ensuring that team members meet performance standards and goals. Your role is to coach and motivate the team, monitor daily operations, and assist in resolving escalated customer issues.

The Technical Support Specialist is responsible for handling complex technical inquiries that go beyond basic troubleshooting. You’ll work directly with customers, guiding them through detailed problem resolution processes related to software, hardware, or other tech products. As part of Copallyt, you will ensure customers receive timely and efficient solutions.

Our Customer Service Representatives are the heart of Copallyt. They manage incoming calls, emails, and chats, ensuring each customer receives the assistance they need. As a CSR, your focus is on delivering fast, effective, and friendly solutions to inquiries, troubleshooting issues, and maintaining a high level of customer satisfaction.